wideview.co / privacy-policy
Privacy Policy
Privacy Policy
Effective Date: February 01, 2023 ·
Last Updated: October 13, 2026
Wideview Entertainment E.E. · Glyfada, Greece
Table of Contents
Wideview Entertainment E.E. (registered name TSOKAS G. WIDEVIEW ENTERTAINMENT E.E.; VAT EL803334554; G.E.MI. 194800101000; registered seat 58 Grigoriou Lampraki, 16675 Glyfada, Greece; info@wideview.co; +30 210 2205089) (“we,” “our,” “us”) is dedicated to ensuring the privacy and protection of your personal data. This Privacy Policy outlines how we collect, use, store, disclose, and protect the information you provide to us, as well as your rights in relation to that information. By using our services, you agree to the practices described in this document.
This Privacy Policy is aligned with international regulations, including the General Data Protection Regulation (GDPR), and reflects our commitment to transparency and compliance.
1. Introduction
Wideview Entertainment operates in the digital marketing and software industry, providing services such as advertising management, SEO optimization, website creation, analytics, and mobile applications. As part of these services, we may collect and process personal data from individuals, whether you are a client, prospective client, app user, or simply visiting our website.
This Privacy Policy applies to all data collected through:
- Our website (wideview.co)
- Our mobile applications (including WPSAPP)
- Our web-based management panels
- Interactions through email, phone, or other communication channels
- Any other services or platforms operated by Wideview Entertainment
2. Definitions
- Personal Data: Any information relating to an identified or identifiable individual, such as name, email, phone number, or IP address.
- Processing: Any operation performed on personal data, including collection, storage, modification, transfer, or deletion.
- Data Controller: Wideview Entertainment E.E., which determines the purposes and means of processing your personal data.
- Data Processor: Third-party service providers who process personal data on behalf of Wideview Entertainment.
- Cookies: Small text files stored on your device by a website, used to improve user experience or analyze activity.
3. Information We Collect
3.1 Personal Information You Provide Directly
- Contact Information: Name, email address, phone number, and mailing address.
- Account Details: Username, password, and other identifiers related to accounts created on our platform.
- Billing Information: Payment card details, billing address, and VAT numbers for transaction purposes.
3.2 Information Collected Automatically
- Technical Data: IP address, browser type, device information, and operating system.
- Usage Data: Interactions with our website and applications, including visited pages, time spent, and features used.
- Location Data: Approximate geographic location derived from your IP address.
3.3 Information from Third Parties
- Third-Party Services: When you log in via platforms like Google, Facebook, or LinkedIn, subject to the privacy policies of those services.
- Advertising Partners: Information on ad performance and audience insights.
4. How We Use Your Data
4.1 Service Provision
- To provide access to our services, such as website features, mobile applications, and customer support.
- To manage accounts, process transactions, and deliver products or services you request.
4.2 Communication
- To send transactional emails, such as booking confirmations, order updates, or support messages.
- To deliver push notifications for booking alerts and system updates (with your consent).
- To share newsletters, promotional offers, or updates, with your consent.
4.3 Analytics and Optimization
- To monitor website and application performance, improving our services and ensuring usability.
4.4 Legal and Compliance
- To comply with legal obligations, resolve disputes, or enforce our agreements.
5. Sharing & Disclosure of Data
5.1 Service Providers
The processors below are the ones this website actually uses. Each is named, with what it does and where it runs.
| Processor | What it does | Where it runs | Loads |
|---|---|---|---|
| Hetzner Online GmbH | Servers that host this website and its backend. | Germany (EU) | Always |
| Cloudflare, Inc. | CDN, DNS and web application firewall in front of the site. Also provides Turnstile, the spam check on our forms, which loads only when you open a form. | Global edge network | Always (Turnstile: on forms) |
| FluentCRM (self-hosted) | Stores the contact and newsletter submissions you send us. Runs on our own WordPress installation, not a third-party SaaS. | Our servers, Germany (EU) | On form submission |
| Wideview Support CRM (our own) | Our internal sales pipeline. A copy of each form submission is filed here so the enquiry is not lost. | Our servers, Germany (EU) | On form submission |
| Mailgun (Sinch) | Delivers the emails our website backend sends, such as newsletter subscription emails and notifications about form submissions. | Mailgun EU region (EU) | On form submission |
| 1ChatGo (our own product) | The live chat widget. Stores your chat history in your browser so a conversation survives a page reload. | Our servers, Germany (EU) | Only after you accept |
| Wide Agent (our own product) | Session recording and visitor monitoring. It records how pages are used, including mouse movement, scrolling and clicks, so we can find broken journeys. Text you type into form fields, and any password, email or telephone input, is masked before it leaves your browser. Automated interventions are switched off on this site: it observes only. | Our servers, Germany (EU) | Only after you accept |
| Ahrefs Web Analytics | Cookieless website analytics: page views and referrers, no cross-site profile. | Ahrefs Pte. Ltd., Singapore | Only after you accept |
| Wideview Pixel (our own) | First-party visit analytics on analytics.wideview.tools. | Our servers, Germany (EU) | Only after you accept |
| Google Analytics 4 | Aggregate audience statistics. IP anonymisation is on, and advertising, remarketing and ad personalisation signals are all set to denied. | Google Ireland Ltd. (EU) and the United States | Only after you accept |
Nothing marked “only after you accept” is loaded before you answer the cookie banner. If you decline, or simply ignore it, none of those requests are made at all. You can change your answer at any time with the Cookie settings link in the site footer.
Other services in the list below are used by our products and mobile applications rather than by this website, and are named here for completeness: payment processing (PayPal, Stripe), push notification delivery (Expo Push Service) and AI-powered features (Anthropic Claude API). Services we use when we work for clients, such as the advertising platforms (Google, Meta, TikTok) and application backends (Supabase), process our clients’ data under their service agreement, not data about visitors to this website. Section 12 covers the Wide Book Admin mobile application separately.
5.2 Legal Obligations
- Comply with laws, court orders, or government requests.
- Protect our rights, safety, or property, or those of others.
5.3 Business Transactions
In the event of a merger, acquisition, or sale, personal data may be transferred as part of the business assets.
6. Cookies & Tracking Technologies
6.1 Types of Cookies
This website serves no advertising cookies and does not track you across other sites.
- Strictly necessary: your answer to the cookie banner itself, stored in your browser so we do not ask again, and the Cloudflare Turnstile spam check on our forms. These are set without consent because the site cannot work correctly without them.
- Analytics and monitoring, only after you accept: Google Analytics 4, Ahrefs Web Analytics (cookieless), the Wideview Pixel, and Wide Agent, which records the session as described in section 5.1.
- Functional, only after you accept: the 1ChatGo live chat stores your conversation in your browser so it survives a page reload.
6.2 Managing Cookies
You can control cookie preferences through browser settings. For more details, visit allaboutcookies.org.
7. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected and for legal or regulatory requirements. Once data is no longer needed, we securely delete or anonymize it.
8. Data Security
- Encryption: All sensitive data is encrypted during transmission (SSL/TLS) and at rest where applicable.
- Access Controls: Only authorized personnel can access personal data.
- Secure Storage: Mobile app credentials and tokens use Expo SecureStore, backed by iOS Keychain on iOS and encrypted storage using Android Keystore on Android.
- Regular Audits: Periodic reviews to ensure compliance with security standards.
9. Your Privacy Rights
Under GDPR and other applicable laws, you have the right to:
- Access: Request a copy of your personal data.
- Correction: Update inaccurate or incomplete data.
- Deletion: Request deletion of your data (“Right to be Forgotten”).
- Restriction: Limit the processing of your data in certain cases.
- Portability: Receive your data in a structured format for transfer to another service.
To exercise your rights, contact us at info@wideview.co.
10. International Transfers
If you access our services from outside Greece, your data may be transferred to locations with different data protection standards. We ensure adequate safeguards, such as Standard Contractual Clauses, for all international transfers.
11. Children’s Privacy
Our services are not intended for users under 16 years of age. If you believe we have collected data from a minor, please contact us to remove the data promptly.
12. Mobile Application: Wide Book Admin
Wide Book Admin is a proprietary mobile application developed and operated exclusively by Wideview Entertainment. It is provided solely to active clients of Wideview Entertainment as part of their service agreement. The application is not available for independent purchase and is not distributed as a standalone product. Access requires an active service subscription with Wideview Entertainment.
This section describes the data practices specific to the mobile application.
12.1 Eligibility and Access
- Wide Book Admin is exclusively available to clients with an active service agreement with Wideview Entertainment
- Access credentials are provisioned directly by Wideview Entertainment upon service activation
- The application cannot be purchased, licensed, or obtained through any third-party channel
- Access is automatically revoked upon termination of the service agreement
12.2 Data Collected by the Application
Authentication Data
Account email, password and user identifiers are used to authenticate your account over HTTPS. Credentials and tokens stored on the device use Expo SecureStore, backed by iOS Keychain on iOS and encrypted storage using Android Keystore on Android.
Biometric Data
Device biometric authentication, including supported fingerprint and face authentication, is optional and processed on the device. We do not receive or store your biometric templates.
Push Notifications
If you enable notifications, device and Expo push tokens are used to deliver booking and service notifications through Expo Push Service, Apple Push Notification Service on iOS and Google Firebase Cloud Messaging on Android. Notification content and delivery identifiers pass through these services. You can disable notifications in your device settings.
Booking Data
Authorized users view and manage booking and customer information from connected WordPress sites. Depending on the property, this can include guest names and contact details, reservation dates, amounts, payment status, correspondence and notes. Information you enter or change is sent to the connected service. Some booking data is cached in app storage for performance.
Technical diagnostics and security logs
The app reports technical errors and selected performance diagnostics to errors.wideview.dev using the Sentry SDK. Reports can include app version, operating-system and device information, stack traces, app interactions and technical request context to diagnose failures and improve reliability. Authentication and security logs include IP address and device and session identifiers. IP-based country/city lookup is disabled, and the app does not request GPS location. Historical security logs may retain location metadata recorded before this change under the applicable retention policy.
12.3 Data We Do Not Collect
- We do not use advertising trackers in the application. Technical error and selected performance diagnostics are collected as described in section 12.2.
- We do not access your contacts, photos, camera, or microphone
- Credentials and tokens use the encrypted storage described above. Temporary booking and business caches use app storage and are cleared by the app when you sign out.
- We do not share app data with advertising networks
12.4 Third-Party Services
| Service | Purpose | Data Shared |
|---|---|---|
| Expo (expo.dev) | Application update infrastructure and push notification delivery | Push tokens, notification payloads and technical delivery identifiers |
| Apple Push Notification Service | Notification delivery on iOS | Device tokens, notification payloads and delivery identifiers |
| Google Firebase Cloud Messaging | Notification delivery on Android | Registration tokens, notification payloads and delivery identifiers |
| errors.wideview.dev | Self-hosted technical diagnostics using the Sentry SDK | Crash reports, device and app information, technical request and performance context |
| Google Play | Application distribution on Android | Standard store information subject to Google’s privacy policy |
| Anthropic Claude API | AI-powered business insights | Anonymized site metadata (processed in real-time, not stored by the provider) |
| Apple App Store | Application distribution (iOS) | Standard App Store data per Apple’s privacy policy |
12.5 Data Storage and Security
- Credentials and tokens use Expo SecureStore, backed by iOS Keychain or encrypted Android storage using Android Keystore.
- Communication between the app and its API uses HTTPS/TLS.
- JWT tokens expire and auto-refresh for security
- Signing out removes saved authentication credentials and tokens, resets session stores and clears the app’s persisted booking and business caches. Signing out does not delete server-side account or reservation records.
12.6 Data Deletion
To request deletion of your Wide Book Admin account or personal data, email info@wideview.co from your account email and identify the account and request. You can also contact Wideview Entertainment through the Support link in the app settings. Upon account deletion or service termination, all associated data is permanently removed from our servers within 30 days.
13. Updates to This Policy
We may revise this Privacy Policy periodically. Changes will be communicated via email or a prominent notice on our website. The “Last Updated” date at the top reflects the latest version.
14. Contact Information
For questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
This Privacy Policy reflects our commitment to protecting your privacy and adhering to international data protection standards.